|  | Ichauway FAQ'sQuestion:
Bed Buddy® does not get cold after being placed overnight in a sealed bag in the freezer?
Answer:
The Bed Buddy® is not designed to freeze when stored in the freezer but rather to maintain a constant coolness regardless of the length of time it is stored. When stored in this manner your Bed Buddy® product is always ready to provide quick, soothing, cool relief to your aches and pains.
Question:
Does Bed Buddy® offer a protective cover for their products?
Answer:
A washable cover is not available for this product. Due to its exceptional value it is recommended you replace your Bed Buddy® product with a new one if it becomes heavily soiled. The replacement period will vary based on each individuals usage. With proper care your Bed Buddy® product can last for many years.
Question:
Where can we buy Bed Buddy® products?
Answer:
Please click on the "Products" icon for a list of retailers who sell this product.This product is not sold direct and can only be purchased from one of the retailers listed on this website.
Question:
Are Bed Buddy® products machine washable?
Answer:
Your Bed Buddy® is not designed to be machine washed and cannot be submerged in water as it will destroy the product. It is recommended that you spot clean with a damp cloth and mild soap when necessary.
Question:
My pet accidentally ate some of the materials contained in your Bed Buddy®. What should I do?
Answer:
Bed Buddy® is made of all natural ingredients that are safe for people and pets if accidentally consumed. For additional assurance, you can contact your Physician or Veternarian.
Question:
Are your Buckwheat Pillows microwavable?
Answer:
No. This item is not designed to be heated in the microwave. This pillow is designed specificallyfor comfort and use while relaxing and/or travelling.
Question:
Why the precautions on your packaging and care label regarding invalids, diabetics and insensitive skin?
Answer:
Our product is designed as a hot/cold pack to be applied directly to the skin. Some medical conditions may cause a person to be sensitive to heated applications. Our objective is to help soothe sore, aching pains in a simple manner without causing risk of injury to our customer, therefore, we provide this disclaimer for your protection. If you are interested in using our product and have a medical condition, we recommend you consult with your physician before purchasing or using our microwavable products.
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